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Privacy Policy

Last updated: 2026-03-14

Privacy Policy

PropLock.ai — Radvix Solutions LLC

Effective Date: March 14, 2026

This Privacy Policy ("Policy") describes how Radvix Solutions LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects information in connection with the PropLock.ai platform ("Service"). By using the Service, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

1.1 Account Information

When you register for the Service, we collect information necessary to create and manage your account, which may include your name, email address, and payment information. Payment processing is handled by third-party payment processors, and we do not store full credit card numbers or payment account details on our servers.

1.2 Closed Trade Data

Through the Agent that you install on your system, we collect Closed Trade Data, which includes information about trades that have been fully closed and realized, such as trade entry and exit prices, trade size, instrument traded, timestamps, and realized profit or loss. WE DO NOT COLLECT UNREALIZED PROFIT AND LOSS DATA. THE SERVICE ONLY TRACKS AND STORES DATA FOR CLOSED (REALIZED) TRADES.

1.3 Information We Do NOT Collect

We want to be transparent about the information we do not collect:

  • Trading account credentials (usernames, passwords, API keys, or authentication tokens for your Prop Firm or trading platform accounts).
  • Unrealized profit and loss data or open position information.
  • Personal financial account information (bank account numbers, brokerage account numbers).
  • Social Security numbers or government-issued identification numbers.

1.4 Automatically Collected Information

When you access the Service, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, pages visited, referring URLs, and usage patterns. We may use cookies, web beacons, and similar tracking technologies to collect this information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Service, including importing and displaying your Closed Trade Data and providing compliance tracking features.
  • To process transactions and manage your subscription.
  • To communicate with you about the Service, including service announcements, updates, security alerts, and support messages.
  • To monitor and analyze usage patterns and trends to improve user experience.
  • To detect, prevent, and address technical issues, fraud, or security concerns.
  • To comply with legal obligations and enforce our Terms of Service.
  • To generate aggregated, anonymized, or de-identified data for analytical and business purposes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are contractually obligated to use your information only for the purpose of providing services to us.
  • Legal Compliance: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • Aggregated Data: We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you.
  • With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information and Closed Trade Data for as long as your account is active or as needed to provide you the Service. Upon account termination or at your request, we will delete or anonymize your personal information within a commercially reasonable timeframe, except where retention is required by law, necessary to resolve disputes, or needed to enforce our agreements. Aggregated or de-identified data may be retained indefinitely.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR INFORMATION, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY, AND WE SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS, DATA BREACH, OR SECURITY INCIDENT EXCEPT TO THE EXTENT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

6. Your Rights and Choices

6.1 Access and Correction

You may access and update your account information at any time through the Service. If you need assistance, contact us at support@proplock.ai.

6.2 Data Deletion

You may request deletion of your personal information by contacting us at support@proplock.ai. We will process your request within a commercially reasonable timeframe, subject to any legal obligations requiring us to retain certain information.

6.3 Cookies and Tracking

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. This may affect your ability to use certain features of the Service.

6.4 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any marketing email or by contacting us at support@proplock.ai. Please note that you may still receive transactional or service-related communications.

7. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@proplock.ai.

8. International Users

The Service is operated from the United States. If you access the Service from outside the United States, you understand and consent to the transfer and processing of your information in the United States and other jurisdictions where we or our service providers operate, which may have different data protection laws than your jurisdiction. If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdiction with data protection laws, you acknowledge that the legal basis for processing your information is your consent and our legitimate interest in providing the Service.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on the Service and updating the effective date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

12. Do Not Track Signals

The Service does not currently respond to "Do Not Track" signals from web browsers. If this changes, we will update this Policy accordingly.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Notification may be provided by email, through the Service, or by other reasonable means as determined by the circumstances.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Radvix Solutions LLC
Email: support@proplock.ai
Website: https://proplock.ai

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